Privacy Policy | Alinos Puzz Cheese

1. Introduction

Alinos Puzz Cheese ("we", "us", "our") operates the website alinospuzz.coupons and our shop at 8 Market Pl, Norwich NR2 1AW. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

The data controller is Alinos Puzz Cheese, 8 Market Pl, Norwich NR2 1AW, United Kingdom. For privacy-related enquiries, contact us at [email protected].

3. Information We Collect

We may collect the following categories of personal data:

Identity data: name, title, date of birth (for age-restricted products).
Contact data: email address, telephone number, billing and delivery addresses.
Transaction data: details of products purchased, payment method (we do not store full card numbers).
Technical data: IP address, browser type, device information, and pages visited on our website.
Communication data: messages you send via our contact form or email.

4. How We Use Your Data

We process personal data for the following purposes:

Processing and fulfilling orders for cheese products and hampers.
Responding to enquiries and providing customer support.
Sending order confirmations and delivery updates.
Improving our website and understanding how visitors use it.
Complying with legal obligations, including food safety and tax records.

5. Legal Basis for Processing

We rely on contractual necessity to process data for order fulfilment, legitimate interests for website analytics and fraud prevention, and consent where you opt in to marketing communications.

6. Data Sharing

We share data only with trusted third parties necessary to operate our business: payment processors, courier services for deliveries, and website hosting providers. We never sell your personal data to third parties.

7. Data Retention

Order records are retained for seven years for tax and accounting purposes. Marketing consent records are kept until you withdraw consent. Website analytics data is anonymised after fourteen months.

8. Your Rights

Under UK GDPR you have the right to access, rectify, erase, restrict, or port your personal data, and to object to processing. You may also lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

9. Security

We implement appropriate technical and organisational measures to protect your data, including SSL encryption on our website and restricted access to customer records within our shop.

10. Changes to This Policy

We may update this policy from time to time. Material changes will be posted on this page with a revised date. Continued use of our website constitutes acceptance of the updated policy.